FAQ PAGE

General FAQ

Answer:

Once you successfully place a fully paid order on our website, we take 1-2 business days to process your order with our shipping company. We select the shipping carrier according to the shipping method and destination address specified at the time of order. We do not process nor ship orders on weekends (Saturdays and Sundays) and major US-based holidays. We will process your order on the following business days. We will send you a shipping confirmation email when all or part of your order is shipped. This email is typically sent after the first carrier scan. The email may include a tracking number if provided by the carrier. Typically, orders placed before 12 PM eastern time ship the same business day.

Answer:

Once the order is placed and confirmed on our website, we cannot change your order. If your order has not shipped, you can contact us via email at CustomerCare@plexaderm.com or call us at +1 800-681-0366 to cancel your order and then you can place a new order.

Answer:

We are located at 260 Smith Street Farmingdale, NY 11735

Answer:

Materials for our products are sourced domestically and internationally, and final assembly is completed in the US.

Answer:

We do not offer Live Chat at this time. You may Contact Customer Care via phone at +1 800-681-0366 or by email at CustomerCare@plexaderm.com

Answer:

No. Currently, we have a 'virtual' catalog.

Answer:

Email us at CustomerCare@plexaderm.com or call +1 800-681-0366.

Answer:

There are two quick and easy ways to unsubscribe from our mailing list:

Call us at +1 800-681-0366 and one of our Customer Care representatives will take care of your request over the phone.

Email us at CustomerCare@plexaderm.com and one of our Customer Care representatives will unsubscribe your email address.

Answer: A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites. You need to enable cookies on your browser to enjoy all the shopping features on loveyourteeth.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on the Logout link at the top of the page. For more information about how we use cookies, See Our Privacy Policy at https://myplexaderm.com/policies/privacy-policy.

Payments & Shipping

Answer:

We accept Visa, Mastercard, American Express, and Discover. We also accept mobile payments from Apple Pay and Google Pay.

Currently myplexaderm.com can accept international credit cards but we can only ship to an address within the United States and its territories and Canada. Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express. On the checkout page, there will be a billing and shipping section.

Please do the following:

For the billing information Enter your street address on Address Line 1. Enter your City, County or Province, and Postal Code on Address Line 2. Enter your Country for the city. Enter AA for the state. Enter 11111 for the zip code.

For the shipping information Please enter the correct information in the appropriate field. Orders placed with the use of an International Credit Card may take up to 72 hours to finalize prior to shipping. We apologize for any inconvenience this may cause.

Answer: We ship orders only within the United States (including Hawaii, Alaska, Puerto Rico and Guam) and Canada using our Standard Shipping method. Please contact Customer Care for all other international orders. Customers are responsible for any tariffs, duties, taxes, etc. required by your country for importing consumer goods.

Answer: No. At this time myplexaderm.com does not accept Cashier's Checks or Money Orders.

Answer: Plexaderm® collects tax on orders shipped to NY, NJ, CA, PA, GA, CT, FL, UT, TX and MO. Any applicable tax will be calculated on your merchandise total and displayed on your final order confirmation. Please keep in mind, if you live in a state that does not impose a sales tax, you may still see tax calculated on your order if shipped to a state listed above.

Answer: Our detailed shipping policy is listed here: https://myplexaderm.com/policies/shipping-policy.

Answer: Free Standard Shipping is offered on all orders. Expedited shipping is available for shipments to the contiguous United States only. There may be delays caused by either COVID-19 (current world pandemic) and other Natural Disasters. We do our best to work with our shipping partners to inform our customers of any delays whenever possible.

Answer: At this time, we only ship within the United States and Canada.

Answer:

We typically take 1-2 business days to process your order. Your order ships using the shipping option you selected during the checkout process.

Standard Shipping typically takes 5 to 7 business days

Please note that there may be additional delays in receiving your order due to COVID-19 pandemic related delivery delays or natural disasters in certain shipping areas.

Answer:

If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.

We all love sending gifts to others and ourselves as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.

Please note that there may be additional delays in receiving your order due to COVID-19 pandemic related delivery delays or natural disasters in certain shipping areas.

Answer: We are sorry that you were not able to complete your order. The selection on myplexaderm.com is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.

Answer: We are very sorry that the item you need is out of stock. Items on myplexaderm.com are available on a 'first come, first served' basis, so please make sure that you place your order quickly.

Answer: While we are happy to hear from our international customers, we are unable to accept VOIP (voice over internet protocol) calls at this time. Call us directly at our USA Customer Care # at +1 800-681-0366 through a landline or your cell/mobile phone.

Returns & Refunds

Answer:

Our detailed returns & refunds policies are listed here: https://myplexaderm.com/policies/refund-policy.

Answer:

If you are not 100% satisfied with your purchase from Plexaderm® you can return your item(s) for a full refund within 30 days of purchase. You must return all merchandise (opened and unopened) within 30 days of receipt.

Answer:

At this moment, we do not offer exchanges.

Answer:

For the vast majority of returns, it takes about 5-10 business days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.